What to include
- Your account email
- The case title or approximate time
- Whether the issue is login, billing, analysis, or security-related
- A redacted screenshot if helpful
Contact AccessTrace support
Get help with accounts, billing, report interpretation, sensitive-data concerns, or product feedback.
Email supportSupport email: support@accesstrace.app
Do not send
- Passwords
- Private keys
- Full session cookies
- Unredacted production tokens
Security-sensitive issue?
If sensitive information was uploaded by mistake, say so clearly in the subject line so the request can be prioritized.